About Kevin Hiebert

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Feedback tool as easy as a latte

Do you wish giving feedback was as easy as drinking a latte?  Feedback is always a challenge. In Charles Duhigg’s book The Power of Habit: Why We Do What We Do in Life and Business  he shares an example of how Starbucks teaches employees how to naviaged difficult and frustrated customers.  Starbucks works with it's employees [...]